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A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information inquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension of call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email.

A call center was previously seen as an open workspace for call center agents, with workstations that included a computer and display for each agent and were connected to an inbound/outbound call management system, and one or more supervisor stations. It can be independently operated or networked with additional centers, often linked to a corporate computer network, including mainframes, microcomputer, servers and LANs. It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. Many organisations have already adopted AI-based chatbots to improve their customer service experience.

The contact center is a central point from which all customer contacts are managed. Through contact centers, valuable information can be routed to the appropriate people or systems, contacts can be tracked, and data may be gathered. It is generally a part of the company's customer relationship management infrastructure. The majority of large companies use contact centers as a means of managing their customer interactions. These centers can be operated by either an in-house department responsible or outsourcing customer interaction to a third-party agency (known as Outsourcing Call Centres). (Full article...)

Mobile radio telephone systems were mobile telephony systems that preceded modern cellular network technology. Since they were the predecessors of the first generation of cellular telephones, these systems are sometimes retroactively referred to as pre-cellular (or sometimes zero generation, that is, 0G) systems. Technologies used in pre-cellular systems included the Push-to-talk (PTT or manual), Mobile Telephone Service (MTS), Improved Mobile Telephone Service (IMTS), and Advanced Mobile Telephone System (AMTS) systems. These early mobile telephone systems can be distinguished from earlier closed radiotelephone systems in that they were available as a commercial service that was part of the public switched telephone network, with their own telephone numbers, rather than part of a closed network such as a police radio or taxi dispatching system.

These mobile telephones were usually mounted in cars or trucks (thus called car phones), although portable briefcase models were also made. Typically, the transceiver (transmitter-receiver) was mounted in the vehicle trunk and attached to the "head" (dial, display, and handset) mounted near the driver seat.

They were sold through WCCs (Wireline Common Carriers, a.k.a. telephone companies), RCCs (Radio Common Carriers), and two-way radio dealers. (Full article...)

The reorder tone, also known as the fast busy tone, or the congestion tone, or all trunks busy (ATB) tone is an audible call progress tone in the public switched telephone network (PSTN) that is returned to a calling party to indicate that the call cannot be processed through the network. (Full article...)

Alexander Graham Bell (/ˈɡreɪ.əm/, born Alexander Bell; March 3, 1847 – August 2, 1922) was a Scottish-born Canadian-American inventor, scientist and engineer who is credited with patenting the first practical telephone. He also co-founded the American Telephone and Telegraph Company (AT&T) in 1885.^{[additional citation(s) needed]}

Bell's father, grandfather, and brother had all been associated with work on elocution and speech, and both his mother and wife were deaf; profoundly influencing Bell's life's work. His research on hearing and speech further led him to experiment with hearing devices which eventually culminated in Bell being awarded the first U.S. patent for the telephone, on March 7, 1876. Bell considered his invention an intrusion on his real work as a scientist and refused to have a telephone in his study.

Many other inventions marked Bell's later life, including groundbreaking work in optical telecommunications, hydrofoils, and aeronautics. Bell also had a strong influence on the National Geographic Society and its magazine while serving as the second president from January 7, 1898, until 1903. (Full article...)