Impatiens

by | Dec 19, 2023 | Impatiens

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Vårdguiden 1177 is a Swedish service providing healthcare by telephone and the central national infrastructure for Swedish healthcare online.[1]

Services

1177's e-services

Electronic identification log in requirement

From December 10, 2019, 1177.se began requiring patients to log in with BankID or Freja eID.[2][3] Telia e-identification, and login with foreign eID via software for countries that have joined the EU regulation Electronic Identification, Authentication and Trust Services (eIDAS) regulation also work.

1177's phone services

Incidents

2.7 million leaked phone calls

In February 2019, Computer Sweden revealed that all calls made to 1177 since 2013 that were answered by the subcontractor Medicall were stored as audio files on a server that lacked both encryption and user authentication.[4][5][6][7][8][9]

The Integrity Protection Authority decided that a total of five actors would pay a fine. Medhelp must pay a fine of SEK 12 million in total, eight million for the exposed audio files and three million for the incorrect agreement with Medicall and 500,000 each for not having provided information and not backing up. Voice Integrate must pay SEK 650,000 for not having taken appropriate measures to protect the audio files. The Stockholm region must pay SEK 500,000 and the regions Sörmland and Värmland SEK 250,000 each for breaching their information to those who call 1177.[10]

See also

References

  1. ^ Berglund, Linda (24 October 2019). ""Alla ska ringa 1177"". Dagens Medicin. Retrieved 22 November 2019.
  2. ^ "Från och med den 10 december 2019 kan du inte längre logga in på 1177.se - 1177 Vårdguiden". www.1177.se.
  3. ^ "Lösenord och sms tas bort, e-leg Freja eID Plus... | Vårdgivarguiden". vardgivarguiden.se.
  4. ^ "2,7 miljoner inspelade samtal till 1177 Vårdguiden helt oskyddade på internet". Computer Sweden.
  5. ^ Smith, Ms (19 February 2019). "2.7M recorded medical calls, audio files left unprotected on web". CSO Online.
  6. ^ "Millions of calls to Swedish healthcare hotline left unprotected online". www.thelocal.se. 19 February 2019.
  7. ^ "Millions of "private" medical helpline calls exposed on internet". 19 February 2019.
  8. ^ "Private medical calls exposed online". 19 February 2019 – via www.bbc.co.uk.
  9. ^ Maack, Már Másson (18 February 2019). "2.7 million patient calls to Swedish healthcare hotline left unprotected online". The Next Web.
  10. ^ "De får skulden för 1177-läckan – döms att betala miljoner". Computer Sweden (in Swedish). Retrieved 2022-06-15.

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