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Wikimedia's volunteer response team (OTRS) handles copyright permissions, email inquiries from the public, reuse inquiries, article errors, and a wide range of non-public inquiries. The email service is operated and managed by a cross-project team of volunteers at the Meta-Wiki level and not by the English Wikipedia community. Actions by OTRS volunteers on English Wikipedia are ultimately subject to review by the Arbitration Committee.

Please be aware that there is sometimes a backlog in processing tickets sent to the permissions-en queue. This backlog is currently 36 days.

This noticeboard is primarily for
  1. Permissions verification and inquiries for text and files (hosted on the English Wikipedia) said to have been granted permission via OTRS.
  2. Requests for OTRS volunteer review of matters that have been described as OTRS comments or actions.
  3. Other inquiries to OTRS volunteers that do not involve, disclose or reference private material.
Do not post
  • Private information or links to private information (including but not limited to emails, phone numbers, physical addresses).
  • Fishing requests (asking for all details of a ticket or generally probing ticket information). You should make a specific request and clearly state the reason for your request.
  • Additional questions on a point, once an OTRS volunteer has indicated they cannot answer due to privacy issues. (Further inquiries and any complaints should be made via email)
  • Requests for OTRS access (use meta:OTRS/volunteering instead).
  • Questions regarding media hosted on Wikimedia Commons (use Commons:OTRS/Noticeboard instead)
  • Media questions unrelated to OTRS (use Wikipedia:Media copyright questions instead)
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Useful OTRS email addresses
Removal of private or defamatory information Requests for oversight or oversight-en-wp@wikimedia.org
Submission of photos to be used in a Wikipedia article photosubmission@wikimedia.org
Follow the instructions here
Confirmation of copyright permission permissions-en@wikimedia.org
Follow the format given here
Reports of threatened harm to self or others emergency@wikimedia.org
Guidance: Wikipedia:Responding to threats of harm
Reports of child pornography legal-reports@wikimedia.org
See Wikimedia Legal Policies
Issues with an article about you or your organization info-en-q@wikimedia.org
Guidance: Wikipedia:Biographies of living persons/Help
Any other inquiries involving private information info-en@wikimedia.org
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Noticeboard archives

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submission of statement of permission File:Roberto_Fortich_Mesa_in_2014.jpg

I am letting you know that the owner of the file https://en.wikipedia.org/wiki/File:Roberto_Fortich_Mesa_in_2014.jpg sent on tuesday an email to permissions-en@wikimedia.org in which he submits the statement of permission for the use of the file. His email account is (redacted for privacy). --Forich (talk) 15:07, 11 June 2015 (UTC)

@Forich: Thank you for letting us know. Another OTRS volunteer, User:VernoWhitney, has processed the message and has marked File:Roberto_Fortich_Mesa_in_2014.jpg as accepted. --B (talk) 02:56, 12 June 2015 (UTC)
Resolved: Tagging as resolved - if you post a follow-up message that needs a reply, please remove this tag.

Please don't delete my article

Hey I'm not sure why my permission to use this photo is being questioned, I got it from the subject directly. Please do not delete it! I've sent another "permission" email.

https://en.wikipedia.org/wiki/User_talk:JamesDennin#Deletion_pending_for_File:Mona_Bijoor.2C_March_2015.jpg — Preceding unsigned comment added by 74.101.130.114 (talk • contribs)

You should have received an automated response with a ticket number. Can you provide that here? §FreeRangeFrogcroak 17:33, 12 June 2015 (UTC)
It's at Ticket:2015061210020014 but the information there isn't complete yet. An explanation of why the permission to use the photo is being questioned has already been communicated via email. If permission from the copyright holder cannot be confirmed before the image is deleted but that permission is later granted, then it can always be restored by any admin. VernoWhitney (talk) 20:05, 12 June 2015 (UTC)
Judging from the response so far it's unlikely that the image can be kept. §FreeRangeFrogcroak 20:08, 12 June 2015 (UTC)

Permission for Stephen Bourne, writer

File:Stephen Bourne, writer.jpg ( | talk | history | links | watch | logs)

thanks for email sent by B-bot, on 6 June 15. I had already sent an email on 17 Feb 15 to permissions-commons@wikimedia.org. I hope this clarifies the matter. Linda Bourne — Preceding unsigned comment added by Dubhros (talk • contribs) 18:23, 13 June 2015 (UTC)

Please note that when Stephen Bourne himself is the subject of the photo he is most likely not the photographer. We need permission from the original photographer who took the photo, but not from Mr Bourne. Owning a physical copy of an image does not automatically make him the copyright holder. De728631 (talk) 19:13, 13 June 2015 (UTC)
  • The original ticket number was Ticket:2015021610012112 and I have merged your new email into that one. It looks like there was an error in the system causing your original follow-up to not be processed. I am processing it now and you will get a reply shortly. --B (talk) 19:31, 14 June 2015 (UTC)
Resolved: Tagging as resolved - if you post a follow-up message that needs a reply, please remove this tag.

Deletion pending for File:VT105 graph.jpg

I just got a post on this on my talk page. I mailed a PD release about this file months ago.I re-mailed it over a month ago. Can someone get on this please? Maury Markowitz (talk) 15:04, 16 June 2015 (UTC)

@Sphilbrick: Pinging Sphilbrick, as he was the ticket handler for the request (ticket:2015020510013409). ///EuroCarGT 20:14, 16 June 2015 (UTC)
The original release wasn’t quite adequate. I was asked for specific wording which would make it adequate; I even wrote out the exact wording which would suffice. The copyright holder merely needed to send it in or send it to Maury to forward to us. I just checked and I do not see any record that we received it. Oddly, there was a response to my email but it simply contained a copy of the image. If the copy holder sends in the permission statement I can undelete the image. If they don’t have the wording handy I can provide it again.--S Philbrick(Talk) 20:36, 16 June 2015 (UTC)
@Maury Markowitz: The most recent email in our system from you is 83 days old and relates to something else. I do not see any email from you in the last couple months, unless it came from a different email account.--S Philbrick(Talk) 20:41, 16 June 2015 (UTC)